And that was the first call

Not much of a problem for me but since we’re the first group to be called about just anything I had to react. SHadowed the users citrix session and found out that it was a sql problem on some server we don’t manage. I let the servicedesk put the cal trough to the proper group that handles it and that was about it. Took me 30 minutes in total and after just little more then an hour the call was completely solved.